Refund Policy

Refund and Warranty Policy

At Hann Designs, we are committed to providing high-quality bathroom supplies. If you are not completely satisfied with your purchase, please read the following refund and warranty policy carefully.

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Refund Policy

We offer a refund on products purchased through Hann designs under the following conditions:

1. Eligibility for Refund

   • Refunds are only applicable within 30 days from the date of purchase.

   • To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging.

   • You must present the original proof of purchase (receipt or order confirmation) when requesting a refund.

2. Non-Refundable Items
   The following items are not eligible for a refund:

   • Products that have been installed, used, or altered in any way.

   • Custom or special-order items.

   • Items that are not in their original packaging or are missing parts.

3. Refund Process

   • To initiate a refund, please contact our customer service team at hanndesigns1@outlook.com with your order details.

   • Once your refund request is approved, you will receive a full refund to the original payment method. Please note that it may take up to 14 business days for the refund to be processed, depending on your bank or payment provider.

Warranty Policy

We stand behind the quality of our products. Our warranty covers any faults or defects in materials or workmanship under normal use for the first year from the date of purchase, subject to the following terms and conditions:

1. Coverage of Warranty

   • The warranty covers repair or replacement of any faulty products within the first year of purchase.

   • This warranty is valid only for products that are defective or malfunctioning under normal use and maintenance.

2. Exclusions from Warranty
   The warranty does not cover:

   • Damages caused by improper installation, misuse, accidents, or neglect.

   • Wear and tear due to normal usage.

   • Products that have been modified, tampered with, or altered in any way.

   • Products that have been installed by individuals other than a licensed professional. Installation by a non-licensed professional voids the warranty.

3. Installation Requirements

   • In order to keep the warranty valid, all products must be installed by a licensed professional. You must provide proof of installation by a licensed professional upon request.

   • If installation is performed by anyone other than a licensed professional, the warranty will be void, and no claims for defects or malfunctions will be honoured.

4. How to Make a Warranty Claim

   • If you believe a product is defective and within the warranty period, please contact our customer service team at hanndesigns1@outlook.com with your order details, a description of the fault, and proof of installation by a licensed professional.

   • If your claim is approved, we will repair or replace the defective product at our discretion, or offer a refund if a replacement is not available.

Limitation of Liability

• Our liability is limited to the cost of the defective product, and we are not liable for any consequential, incidental, or special damages resulting from the use of our products.

Changes to the Refund and Warranty Policy

Hann Designs reserves the right to update or modify this Refund and Warranty Policy at any time. Please review this policy periodically to stay informed of any changes.